Terms and Conditions

All claims must be made within 7 days of receipt of goods and must be pre-approved by Nova sublimation Australia.  It is the receiver’s responsibility to inspect all parcels and notify us within 7 days if there is an issue. Some Stocks may be subject to a re-stocking fee. All returns must be accompanied by a hard copy of the invoice and or authorised letter.  A refund will not be supplied if you do not have a proof of purchase. The customer is responsible for all return shipping costs and unless authorised by management of Custom Bases. All good must be sufficiently packed for safe transit. We can arrange collection with our nominated carriers though payment for shipping must be made prior to collection unless authorised by Custom Bases management.

Special custom orders and certain Sale and Clearance items are non-refundable and sold as is.

Upon inspection of returned goods Custom Bases refuses the right to refund goods if the items have been mistreated or simply badly handled.

Any inks that have been opened are not acceptable for return unless authorised by Custom Bases Management.

Printers and some heavy equipment that are to be returned will require the original packing they came in. Please ensure you retain your packaging for the duration of the warranty period.

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage within a reasonable time frame from purchase. If there is a problem please contact the team at Custom Bases Australia and we will assist you as quickly as possible. You are entitled to have the goods repaired or replaced. Full details of your consumer rights may be found at www.consumerlaw.gov.au.

All fragile item including Mugs and glassware products are packed with the greatest of care however these are sometimes still mishandled. Unfortunately this is out of our control, Insurance may be purchased at an additional cost,  for selected couriers, included in the freight charge – please notify us if you require insurance at time of order. Please see our freight terms for these items.  you are also welcome to come and collect your goods with prior arrangement.

All Goods remain the property of Custom Bases Australia Pty. Ltd. until paid in full.

The information contained in this website is for general information purposes only. The information is provided by Custom Bases Australia and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind.

With respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk

Through this website you may able to link to other websites which are not under the control of Nova sublimation. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Custom Bases Australia takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

All Prices listed on this website are recommended only and subject to change without notice.

Logos and trademarks are protected under intellectual and copyright law and solely used for display purposes only.